Terms & Conditions
TERMS & Conditions
This site is for use by individuals in the United States only. We do not sell or ship any products outside the USA. You are responsible for complying with ITAR regulations.
By completing a purchase on our web site, you agree to the terms and conditions below. If you have any questions please contact us BEFORE completing your order.
ATTENTION: For all March Optical orders - Please do not contact Deon Optical directly concerning any aspect of your order. This is necessary to avoid errors and confusion regarding your order, plus you are doing business with us, not Deon Optical. You may contact them to verify that we are an Authorized March Optics dealer, but all questions and concerns about an order placed on this website for a March Optical product must be sent directly to us. Thanks for your cooperation.
Payment Options - US Postal Service money orders and Wire Transfers are the only payment methods offered at this time. No exceptions.
Notice: Payment must reach us within 7 days or any held items will be released for sale*.
US POSTAL SERVICE MONEY ORDERS
No other types of money orders or cashier's checks will be accepted. It is recommended that you use some sort of tracking when sending USPS Money Orders since replacing them is somewhat difficult and time consuming if they get lost. Your order will be released to shipping as soon as your payment arrives.
We offer this as a convenience so you don't have to drive to the post office to get money orders or wait for delivery to us. There is no fee on our end for a Wire Transfer. Wire transfers usually clear within one business. Sometimes the same day. Your order will be processed as soon as the payment has cleared. If you did not receive an email with Wire Transfer instruction, please call, text or email us and will will resend it. This information is not posted on our website.
*You should send your payment as soon as you can after check out. Your payment must reach us with in 7 days after the order date to hold the order for you. Items will not be held longer than than 7 days. If for some reason your mailed in payment does not reach us within 7 your order may be canceled, the held item released for sale and the money order or check will be returned to you un-cashed unless you have discussed the delay with us and have prior approval for it.
We ship most orders by UPS or FedEx Ground, insured with a signature required at delivery. Other shipping options may be used at our option. You may request a specific shipper in some cases but be aware that delays and additional fees may apply. The free shipping for March scopes is UPS Ground, insured with a signature required at delivery, unless otherwise noted. We do not recommend using US Mail for higher dollar shipments but that is the best option for sending to Hawaii due to the cost savings.
When your payment arrives the product will be released for shipping.
Some items come with bonus points. The bonus credit is valid for 90 days from the ship date of the order. Some restrictions apply. See the bonus point pages associated with the product that has them.
Inventory Stock Status - The quantity shown in stock on our web site is not 100% real time though we try to keep it as up to date as possible. For non March products, please contact us before ordering to make sure the item(s) you want are available if the ship time is a critical factor for you. Most in stock items will ship within 1 to 3 Business Days from the payment arrival. If your non March Optics order is going to take longer than that we will notify you before proceeding for your approval on the delay.Unless otherwise noted, all March scopes ordered from us will be custom built for you in Japan at the Deon Optical factory. The build process is started as soon as your order has been placed and your 50% deposit has been received. When the scope is ready to ship from Japan, the remaining balance needs to arrive at our location within 7 business days of our notification to you. Most orders will take 2 1/2 months to build your scope, plus the travel time from Japan which is approximately 1-2 weeks.
Warranties on New Merchandise - Unless otherwise noted, all items offered for sale are new merchandise with full manufacturers warranties. We will assist the customer with any warranty claims to the best of our ability, but any defective new, display or demo merchandise that is covered by the manufacturers warranty, must be sent to the maker for service / replacement, unless otherwise authorized by us in advance. Everything we sell is offered as is, with no warranty expressed or implied buy us. Read the individual manufacturers warranty statements on their websites before placing an order with us.
NOTICE: All brands of sun shades that come with any optic, or are purchased separately, through LongRangeSupply.com are sold "As is" and are non-returnable and sold without any warranty expressed or implied.
Due to the difficulty in color matching separate components on different alloys, there may be significant color and gloss/matte variances between the scope body and the sun shade. This can be significantly more pronounced with silver finished (clear anodized) scopes but it can occur with black finishes as well, and with other brands besides March. We have no control over this. We will not accept returns for a refund or a replacement on any sun shades that do not match the scope body color and/or finish sheen. Please keep this in mind, especially when ordering a silver scope as it is fairly common to have a poor mismatch with those models.
Returns, Cancellations & Exchanges - We do not offer returns or exchanges on new, display or demo warrantied merchandise unless otherwise noted in writing. Please check your order carefully before finalizing it. Once any warrantied items have been shipped to the buyer they cannot be returned for exchange or refund without prior permission unless otherwise noted on the item description or in advance in writing. Returns may be subject to a 15% restocking fee or a minimum return fee of $50, whichever is greater, if a return is authorized. Shipping fees are not refundable. If the product had "Free Shipping" included then you will be liable for shipping fees in most cases. The return shipping fees will also be the responsibility of the customer and will be added to the non refundable portion of the order total. Individual products may have return / cancellation fees and policies different than stated here.
Canceled Orders / Refused Shipments - Cancellation of an existing order or refusal of a shipment - without authorization, will place the buyer liable for all shipping and insurances fees that are incurred on that order which can include shipping from one of our supply warehouses to us AND / or the shipping fees directly to the customer plus return shipping fees to us. Those fees cannot be refunded once incurred. If the order came with Free or Flat Rate Shipping the total of non refundable shipping / insurance fees may be greater than the total shown on the invoice. If the item was already shipped from one of our warehouses either to us or to the customer, a cancellation or refused shipment will be subject to a 15% or $50 minimum restocking/cancellation fee, whichever is greater, and may be grounds for closing the customer account and blocking of future purchases from us. All outgoing and additional return shipping fees will not be refunded.Individual products may have return / cancellation fees and policies different than stated here.
Special Orders / Back-Orders & Delayed Orders - Due to the long term nature of special orders, back-orders or delayed orders, the price quoted at the time of purchase cannot be guaranteed. If for some unforeseen reason our cost or the retail price on an item increases above what it was at the time of purchase or if the seller of the item sets a new MAP price, then the customer will be required to pay that increased price, or at their option cancel the order. Deposits will be refunded if the customer chooses to cancel rather than to pay the new price.
Some used Items are sold with a 3 day inspection period - Unless otherwise noted on the item description, you will usually have three days to inspect the item. If it does not meet with your approval you may return it for a refund of the purchase price only, less any shipping fees even if the item came with Free Shipping. In that we are overly cautious on the description of used items, the shipping fees are not refundable and you are responsible for paying the shipping both ways to return a used item. Demo or display items with full makers warranty do not have a 3 day inspection return option.
Fees - There can be various fees associated with a purchase. In the event of a return, cancellation or refused shipment, those fees which are not refunded to us by the various services will be the responsibility of the buyer. In all cases the shipping fees are non refundable unless the we or the Shipper (UPS / FedEx / USPS) has made an error and has authorized the refund.
Shipping Signature Requirements - We will not ship orders over $50 without a signature required at delivery. Please do NOT ask to have your package left on the porch. Do not place an order if you are unable to have someone there to sign for the package .
Insurance Claims - To be eligible for any claims for missing items or damage you MUST notify us within 3 business days of any damage or missing items. UPS and FedEx have a very low rate of damaged or lost packages, but, in the unlikely event of a damaged package, you must notify us within 24 hours of receipt of the package in order to be allowed any insurance claims. If the box appears damaged, DO NOT OPEN IT. Have the driver watch you open it to inspect for damage if at all possible. Take a video and or photos of the process including an image showing the driver. If the driver is not there, call the shipping company and have them send someone to inspect a damaged package, or take it in to their facility if requested BEFORE you open it. Please take photographs of the outside of the box and the damaged contents if possible and email them to us.
Be aware that the US Post Office will not process a lost package search until at least 30 days have passed. UPS and FedEx will start a trace immediately. Insurance Claims with the US Post Office may take up to NINETY DAYS (Three Months) or more. We do not normally ship high dollar shipments by US Mail unless requested by the customer. Before requesting the shipment of a high dollar order via the US Mail, remember that it may take several months before we can get a claim paid from the Post Office.
WE SHIP TO US ADDRESSES ONLY!
This site is for use by individuals in the United States only. We do not sell or ship any products outside the USA.
Many of the items we sell with ranging reticles and trajectory compensation abilities related software and technology are controlled by the U.S. Department of Commerce for export from the United States. If you wish to export any of these commodities, technology or software after you purchase them from us, it is your responsibility to obtain proper authorization from the U.S. Department of Commerce Bureau of Export Administration.
We are not responsible for typographical or other errors in pricing or description on the web site or in any communications be they from us or from the various makers or sellers of the products we offer. If the wrong price was inadvertently quoted, you will be notified of the change and can choose to complete the order or cancel it. We are not obligated to maintain a price that was listed or quoted in error.
Product specifications and prices are subject to change without notice. We do not guarantee the prices or specs as posted on our website as they are subject to change from our suppliers. You will be notified if there is a price change on any item in your order before you are given the OK to send payment if at all possible, but even after payment has been sent, there is always a possibility of one of our suppliers changing their pricing. .
We aim to provide you with the right product for the right application. We strive to give you personal service and sound advice on every purchase. Please don't hesitate to email us with any questions you might have concerning our offerings. If you are not happy with some part of a transaction, please tell us and we will do what we can to rectify the problem. If you would like us to offer something new, let us know and we will consider adding it to our inventory.